Our Vision

To be the premier provider of quality residences, care and lifestyle services. We strive for exceptional wellbeing for our residents, physical and emotional security and excellence in both our built environment and our service.

Lansdowne Gardens, overlooking Sydney Harbour in Neutral Bay on Sydney’s lower North Shore, sets a new standard in residential aged care.

With the luxury and warmth of a stately home, Lansdowne Gardens will cater to your loved one’s lifestyle, clinical and care needs.

This multi award winning architecturally designed residence incorporates a state of the art aged care residence within three significant heritage buildings on Manns Avenue and a modern boutique residence on Wycombe Road, at Neutral Bay. The local community is able to enjoy the reinvigorated buildings from the outside whilst our residents enjoy a level of comfort and style never before seen in residential aged care.

Cranbrook Care is the owner and manager of Lansdowne Gardens. We recognise the need for high quality aged care in Australia and as a result we strive for exceptional wellbeing for our residents, physical and emotional security and excellence in both our built environment and staff service.


palliative care north shore

Our care goals
for our residents

  • We strive to set new benchmarks in the industry throughout our high quality residences.
  • Provide excellence in our care with a focus on continuous improvement.
  • Focus on our residents making day-to-day choices so they have control over their lives.
  • Partner with residents and families to support our residents in making their own decisions to live the life they choose.
  • Set the highest standards in personalised service.
  • Provide safe, effective, competent, compassionate and individualised care.
  • Respect the culture, ethnicity, sexuality, spirituality, and integrity of every resident in our care.
  • Provide physical, emotional and spiritual support.

Our Team

Our team of highly skilled and experienced aged care professionals has been carefully selected for being the best in their area of expertise and their ability to provide excellence in care. We take pride in providing superior care and ensuring quality of life for each of our residents.

All staff employed by Cranbrook Care are trained to perform their roles in accordance with the Quality of Care Principles 2014 and the Aged Care Quality Standards.

palliative care north shore
Lee Carissa
Chief Executive Officer

Lee directs all aspects of the business at the corporate level and at the residences. This includes strategic planning, financial management, property development, executive and residence management. Lee is a Registered Nurse and has worked in the aged care industry for over 30 years. Lee is passionate in ensuring Cranbrook Care is recognised and respected as a premier provider of quality residences in both care and lifestyle services.

Sarah Osborne
Group Operations Manager

Sarah is responsible for operationally supporting our Directors of Care Services, focusing on ensuring the care and services we provide our residents reflects residents’ choice and supports residents’ dignity and independence. Sarah is a Registered Nurse and has worked in the aged care industry for over 11 years. Sarah is committed to supporting our staff to ensure continued quality care and services are offered and provided to our residents.

Jason Dick
Director of Care Services

Jason is directly responsible for the day to day running of Lansdowne Gardens at Manns Avenue. He is responsible for the overall quality of care provided to residents and oversees the operational aspects of the facility including providing a high standard of senior management leadership for staff, clinical expertise, financial management, human resource management and leading innovative care practices. Jason has over 15 years’ experience in senior management roles in aged care.

Annette Brosnan
Director of Care Services

Annette is responsible for the running of Lansdowne Gardens on Wycombe. She oversees the clinical and operational aspects of the residence including people management, financial management and clinical care. Annette is a Registered Nurse and has over 35 years’ experience in the health care industry.

David Clark
Residential Services & Relations Manager

David is responsible for overseeing food services, client services, housekeeping and property services at our Lansdowne Gardens residences. His role is to ensure the levels of service at Lansdowne Gardens meet our high standards. David leads staff on the delivery of exceptional service and ensures continuous improvement in all areas of service to enhance resident’s experience and satisfaction. David’s hospitality operations experience spans 15 years, initially in hotels and then serviced apartment management through strata management and hotel development. Most recently he spent five years as General Manager at a retirement village.

luxury aged care sydney

Our goals for our staff

  • We strive to create happy places to work.
  • Support each other as a team.
  • Empower our staff through training and development.
  • Encourage career development.
  • Continually improve our service.
  • Focus on the importance of safety at work.
  • Recognise and celebrate the diversity of our staff.
  • Encourage community sponsorship and involvement.
  • Reward our staff and celebrate achievements.
  • Work together to fulfil our vision.

Our Awards


ITAC 2022 Awards
for “Surviving COVID-19”


ITAC 2018 Awards
Best Aged Care
Software Development

Souped Up

SoupedUp Hospitality &
Lifestyle Aged Care Awards 2018


Savour Australian Restaurant
& Catering Award for
Excellence 2016

Oscar Hospitality

Oscar NSW Hospitality
Award 2015


Savour Australian Restaurant
& Catering Award for
Excellence 2015


2014 Oscar Hospitality Awards
Facility of the Year


2014 Oscar Hospitality Awards
Chef of the Year

ACHA 2013

2013 Oscar Hospitality Awards
The Laundry Services
Individual of the Year


Master Builders Association of NSW
Excellence in Housing Award


Aged Care Association Australia Awards Employer of Choice


Property Council of Australia
Best Retirement Living Development

Who is Cranbrook Care?

Cranbrook Care is the parent company which owns and manages our aged care and retirement living residences. The Cranbrook Care team has been operating in the industry since 2000.

Currently the aged care residences under our ownership and management are located at Bella Vista in The Hills, Abbotsford in the Inner West, Sydney’s Lower North Shore at Neutral Bay and the NSW Central Coast. Our luxury retirement living apartments in The Hills are co-located with the aged care residence.

Cranbrook Care